Hey all, i asked the question in sticky section for character seal scroll, im going on 2 days still no answer that's why im making this quick question thread. If its answered please lock.

I only used click and buy since i have had my account, im trying to seal my character but it keeps asking for click and buy pass code which i do have. The pass code starts with # sign so #1234567. Do i just disregard the # and enter the code without it? 1234567 or do i add a 1, 11234567? Some people say to disregard the # all together. Some people say to add the 1 instead of the #. Can someone give me a straight answer if you have tried it. If you haven't tried it don't comment please, thanks.