And you decided that an honest ,loyal player was merely lying?
Why would someone go through all the trouble and grief of trying to fix his account and provide you with tons of information regarding the situation just to be lying? Comon, you cant be that ignorant.
Regardless of one mistake an old player made, you should still have respect to help them out instead of saying "It's not my problem"
Due to your lack of caring for older players and respect for them, a lot of them are quiting. Why? B/c nothing is being addressed and they understand that you don't care about the players that made your server what it is.
Continue this and I guarantee your now Turk community will destroy your server just like all the others that have failed.