Account Restorations are back!
Posted By Korlash | 05/30/2011
We have some good news in store today for Knight Online players. As of today, we will begin to process manual account restorations for customers. Only customers with legitimate cases that can be verified will receive a restoration. Submitting false claims, can result into account penalties up to account termination. In order to bring this service back to our customers, we have organized it into a queue system. This means that the resolution time for your case could take anywhere from 2 – 14+ days.
The initial restoration will be available to all players regardless of payment status. However, paying customers will receive higher priority over Free2Play players. Free2Play customers must submit their request by 6/30/11 in order to qualify for a restoration. Requests made after this date will not be considered unless you have made a recent purchase. Your restoration may not be resolved by 6/30/11 but getting your ticket into the queue by this date will ensure that it will eventually receive a thorough investigation from a customer service agent.
Pay2Play customers will be restored according to their previous payment history and will receive priority over Free2Play ticket submissions. In order to fall under the Pay2Play category for restorations, you must meet the criteria of ONE of the following:
- Had Premium during the time of compromise
- Within 60 days since last Premium or Knight Cash purchase of ticket submission date
Please feel free to submit a claim to Knight Online customer support if you have recently experienced an account compromise. While we will be restoring items, we are not able to restore lost experience or nation points. In your ticket please make sure to specify date of compromise, character ID, server ID and items lost. Please also update your password as we will not provide restorations to users who have not changed their password since being compromised.
If you have any further questions, please feel free to visit the forums!