After 2 weeks, they finally answered me...
Two weeks for such a shitty answer...what a bad joke...Hail XXX!
Thank you for contacting Knight Online Customer Support. Please contact a GM in game to help you with this issue. When the GMs are online working, you can /pm them. Please check the Knight Online forums to see the names of the GMs currently working on your server and nation. Be advised that they get many PMs at a time, so you might have to wait a bit to speak directly to one. I apologize for any inconvenience this may have caused. Thank you for playing Knight Online![/b]
If someone have the chance to pm a gm IG, feel free to ask him, take some ss and post them here.