I PM'd him with my clan bug issue (I lost 600k when I was kicked from clan, even though I was leader). This happened to me on December 22nd, and I was literally getting no where. I spoke with 5 GMs ingame, all 3 Laisons, and had 9 CS tickets submitted. Calimaestro had my issue resolved in less than 14 hours after PMing him.
I asked him how well he wanted this to get out, and his exact words to me were " I want this to get out, I want to work directly with individual problems that I have been wishing I could fix for the last 2 years". I told him he would get a ton of PMs on official forums and he said he was prepared.
USKO there is hope, and his name is Calimaestro. Good luck all.