k2 support for hacked account is almost non existant
i was talking with a gm on cwest a few days ago.
basically he said that gms cant restore items... they can only look into ticket numbers and thats it, rest is up for CS.
and we know how cs works...
CS ticket as non prem user = sorry that issue does not fall under our Free2Play Terms of service. please buy prem (even when someone stole ur account they ask u to buy prem)
CS ticket as prem = sorry we do not perform item restorations
PM Gm = send ticket
Official forums = topic closed, if u insist they mute u for a month. if u rant they ip ban u til 2037.
aleenia twitter= cross ur fingers?
pretty much ur only hope to get ur items back is on through PMs on a 3rd party website.
so yeah... if u lose ur stuff u might aswell quit.
PS: i was hacked WAY back (not so great items and coins) and Linus helped me... ye chances exist but its a 1% rate or so lol