Cool new response from CS

SLeePMoDe · 04-22-2007, 11:49 PM

Let me put this in context for you, i sent a cs ticket about an account when it had about 21 days of premium left, i kept getting escalated and other bullshit responses but never fixing my problem. I won't buy premium until its fixed, but now i get this >.<

Hail xxxxxxxxx!

Thank you for contacting Knight Online Customer Support. I understand that you are having trouble with Account. Unfortunately, support for this issue does not fall under our Free2Play™ offering. To learn more about the support levels we provide, please review the Knight Online Service Level Agreement at: http://www.knightonlineworld.com/index.php?pg=sla

If you would like to receive support for this issue, please first purchase a premium service package (either Bronze, Silver, or Gold ), and submit a new support ticket. Thank you for playing Knight Online and happy hunting!- Knight Online Customer Support, CSR Radiocity

OohYouTouchedMyTraLa · 04-22-2007, 11:51 PM

Let me put this in context for you, i sent a cs ticket about an account when it had about 21 days of premium left, i kept getting escalated and other bullshit responses but never fixing my problem. I won't buy premium until its fixed, but now i get this >.<

Hail xxxxxxxxx!

Thank you for contacting Knight Online Customer Support. I understand that you are having trouble with Account. Unfortunately, support for this issue does not fall under our Free2Play™ offering. To learn more about the support levels we provide, please review the Knight Online Service Level Agreement at: http://www.knightonlineworld.com/index.php?pg=sla

If you would like to receive support for this issue, please first purchase a premium service package (either Bronze, Silver, or Gold ), and submit a new support ticket. Thank you for playing Knight Online and happy hunting!- Knight Online Customer Support, CSR Radiocity[/b]

you gotta love 'em

**Onslought** · 04-22-2007, 11:51 PM

lmao they dont help u if u dont have prem at all anymore :P didn't u know? its been this way for months now ^^ " Another one bites the dust " :P

**Ethernal** · 04-22-2007, 11:53 PM

theres a cs called radiocity?

LaViagra88 · 04-23-2007, 12:00 AM

wow i thought u couldnt steal trade marked named? O.o

IllusionS · 04-23-2007, 01:24 AM

Anyone else notice that the link they provide you with doesn't even link to anything? Unless thats just me.

SLeePMoDe · 04-23-2007, 01:27 AM

rofl for me its just a link to the websites homepage

SpinalTap · 04-23-2007, 02:37 AM

I sent a CS ticket asking them to change my pw, they asked for more payment information(they told me my creditcard wasn't valid which doesn't make any sense since they've never had problems taking my money for premium before), and the account registration date(considering i'm sending it from my own account i don't see how adding that information in there proves/solves anything). This is the response that i recieved from CS after sending in my additional information

Hail xxxxxxxxx!

Thank you for contacting Knight Online Customer Support. Unfortunately, I am unable to determine the exact nature of your inquiry. Please submit another support ticket, making sure to explain your issue as clearly and with as much detail as possible. Once this information is received we will be more than happy to assist you further. I apologize for any inconvenience this may cause you. Thank you for playing Knight Online and happy hunting!

- Knight Online Customer Support, CSR Radiocity

**Majix** · 04-23-2007, 08:33 AM

Im just suprised they took the time to put a new message on their "copy & paste" referrence page for ther CSRs.

noobcake · 04-23-2007, 10:27 AM

What should they do... ? Everyone is spamming hundreds of CS-Ticket's per day ...
Maybe they decieded to answer only GoldPremium Members ...
And by the way... I had a priest on ares who was level 59 and i got goldpremium... but it was a new account so the billing history sucks... i wrote with another account which was level 63 on logos and had bronzepremium and got an answer to my problem...

MakuLine · 04-23-2007, 10:28 AM

What should they do... ? Everyone is spamming hundreds of CS-Ticket's per day ...
Maybe they decieded to answer only GoldPremium Members ...
And by the way... I had a priest on ares who was level 59 and i got goldpremium... but it was a new account so the billing history sucks... i wrote with another account which was level 63 on logos and had bronzepremium and got an answer to my problem...[/b]

if they cant answer to everyone,they should sell their license..

They said they will help EVERYONE,if they can't keep their word,they have to quit their licensement.. or they should