About a week ago, I purchased 4.5k KC with my CC. No problems.
I then almost immediately afterwards (about 20mins later)
tried to buy gold premium.
It didn't say it had declined, but it hadnt applied Gold Premium.
I tried once more, same thing.
I check my bank balance the next day.
2x $24.95 had been taken from my account by KOW.
yet I had no premium, obviously im pretty annoyed at this so I sent a ticket.
And I'll cut to the chase...
5 days later, I got a letter with a Trina in...relogged....35 days gold and this email.
Thank you for your patience. One Premium was applied to your account with the additional days as compensation. I issued a refund for the second charge of 24.95$. I hope everything works fine now. If you have additional questions please submit a new ticket and I am happy to assist you. I apologize again for all the inconvenience this may have caused. Thank you very much for choosing Knight Online.
We look forward to hearing from you regarding our service. Should you have any questions or simply feel the need to provide us feedback please do so by accessing the ticket submission page and selecting "Feedback" in the drop down menu.
I read a lot of really bad stuff about K2 and I know a few people who have experienced a load of hassle and shit off em, but I thought this was worth posting.