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Customer support Staff passing the buck

This is a discussion on Customer support Staff passing the buck within the General Chat forums, part of the Knight Online (ko4life.com) category; I sent in a ticket to CS and was amazed took 4 mins to respond, escalated to another department. Then ...
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  1. #1
    sub
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    I sent in a ticket to CS and was amazed took 4 mins to respond, escalated to another department. Then 6 hours later i get this response.

    Hail subby! Unfortunately, I am unable to assist you with this issue. Please contact the GM''s for in-game help and questions. When the GMs are online working, you can try to /pm them. Be advised that they get many PMs at a time, so you might have to wait a bit to speak directly to one. Thank you for playing Knight Online! -Knight Online Customer Support Team, CSR Quechuan.

    How u suspose to find a GM, i tried many times to pm them, they never on when u see users getting banned. Only time i can pm them is during an event, but they dont respond, i guess too many pms.


  2. #2
    Senior Member giga's Avatar
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    they are telling you pretty much they aren't going to do anything

  3. #3
    Kiler666
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    Be happy coz CS mail is not started with:

    Slm subby! Bla bla bla .. sorry for ynconvience...bla bla bla

    hahahhahaa

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