Date: 10.11.2006 Subject: KOL Service Level Agreement
Dear Knight Online Players,
The Knight Online Service Level Agreement (SLA) has just been posted to set expectations for customer support interactions. You can access it here or from the link at the footer of this page. Also, you may want to check out this recent post from K2s Director of Customer Support regarding the intention behind the SLA, among other topics related to the Knight Online service.
-Knight Online Team
1st link http://www.knightonlineworld.com/index.php?pg=sla
2nd link http://forum.knightonlineworld.com/viewtop...pic.php?t=74133
"24 hour maximum first response turnaround"
"72 hour maximum resolution turnaround"
if k2 actually does that this game wouldn't be that bad but the whole turn around thing reminds me of my m8 grannof whining bout them running him in circles (talk to ingame gm ... gm says thats not my job submit a support ticket)
"Players who have recently made purchases always take priority in the customer support queue. " ..... thats there way of saying buy premium and well talk
"- All New Knight Online Website
Weve spent a great deal of time redesigning our website, which should be released soon. This will make it easier to find the information you need for Knight Online." ... get ready for the mass hackings