The rating the Better Business Bureau assigns a business is determined by our composite score of such factors as its type of business, length of time in business, compliance with competency licensing requirements, complaint volume, complaint history, seriousness of complaints, how the company responds to complaints, and our experience with the company’s industry in general. The scoring system takes into account the importance we feel each factor is to the company’s reliability.
So what does this all mean? Well for starters, here is the BBB's explaination;
F We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, and the company’s industry is known for its fraudulent business practices.
The following grid displays the number and responses to complaints over the last 36 months:
No. of Cmpl Type of Response
4 Making a full refund, as the consumer requested
1 Making a partial refund
236 Agreeing to perform according to their contract
22 Refusing to make an adjustment
62 Refuse to adjust, relying on terms of agreement
That's just the last 36 months, and those are only the players that actually reported it to the BBB. It's desturbing really. I'm not trying to get you to stop spending money on the game, just givin ya a heads up to what kind of company you are supporting.