Here's little story - I was playing WoW for 1 month and then I stopped but I had turned on "premmy renew option" (i had no idea that thing like this even exsist) blizzard took 35E from my account and I was like WTF! then I wrote em email this is what I get after 1 week:
Following our phone conversation, I am pleased to say that we have been able to process the refund on your account.
A total of 1*35.97 Euros will be put back onto your bank account within the next 14 working days, and if you experience any problems with this, please contact us as quickly as possible.
Thank you for your patience in this matter, and if you have any further questions or problems, please do not hesitate to contact us again.
Blizzard Entertainment Europe
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We all know how does support in K2 looks like eeeeeeeh. I WOULD NEVER get my money back