K2 win a frickin award?!

[Chuck Norris]

http://www.fiercegamebiz.com/top-video-gam...ce15/k2-network

WTF is up with that?! I've written an e-mail to the editor of the site:

Originally posted by My E-mail

Hi Nathan,
*
On the 18th September you announced K2 Network as one of the winners of your Fierce 15 awards for its innovative "Free2Play™" gaming model. *You stated "If this innovative model takes off, expect the rest of the industry to follow." From a business side it sounds like a great method to draw in users, and as such expand your potential customer base. *However from the players side, this model has left K2 Network extremely badly poised to keep to it's slogan of "Gamers First".
*
The problem with having literally thousands of "freeloaders" is Customer Support. *K2 have specified on their KnightOnline website (www.knightonlineworld.com) that Premium Members support questions will be answered in 24 hours. *They specify no time-line for dealing with non-premium members complaints and questions... Indeed the "general issue" option on the Customer Support website does not work for non-paying members.
*
There is a huge feeling in the KnightOnline community which runs along the lines of "Love KO, Hate K2". *The other one which is commonly heard is "Free2Play, Pay to Login", in reference to the constantly full servers meaning only premium members can login.
*
The awful customer experience from the staff at K2 Networks has been documented by it's rating at the Better Business Bureau website:
http://www.labbb.org/BBBWeb/Forms/Business...D=100018034&sm= *It's been rated "F"; the lowest possible rating.
*
A typical example would be on the 21st September they suffered a server crash, which admittedly could happen to anyone running an online game. *Everyone who was online at the time got all their character information, inventory, and storage rolled back to when they last logged in. *Those who were offline, didn't. *This lead to large numbers of complaints about people who has lost 8hrs of work in the game, and caused a large number of items to get duped. *These duped items get tagged as being duped and you can't move them, delete them or do anything with them - you need help from customer support. * K2 Networks have no option in their customer support for "accidental duped items", which means you need to submit a general enquiry, which as already noted can only be done with premium membership. *There was no announcement made, no apology made, in fact K2 Networks didn't seem to even acknowledge it happened. *And there were probably thousands of items duped which will get deleted next time there is server maintenance, so any free-playing gamer just lost items he might have worked extremely hard to get.
*
So rather than seeing K2 Networks get awards from you, i'd like to see an expose into how poorly they treat their customers. *Now that would be an article worth reading.
*
Yours faithfully,

Take a hit, it's Free2Play™

[Flippy]

lol

[Perfect]

haha they got a big fat F.

The awful customer experience from the staff at K2 Networks has been documented by it's rating at the Better Business Bureau website:
http://www.labbb.org/BBBWeb/Forms/Business...D=100018034&sm= It's been rated "F"; the lowest possible rating.

[wraith86]

That article pointed out the exact opposite of K2. They must have made a mistake and put K2 on the wrong article, nothing to worry about here.

[TimtoN_]

K2 sucks ^_^

[LyKeZ]

It's been rated "F"; the lowest possible rating.
It's been rated "F"; the lowest possible rating.
It's been rated "F"; the lowest possible rating.
It's been rated "F"; the lowest possible rating.
It's been rated "F"; the lowest possible rating.
It's been rated "F"; the lowest possible rating.
It's been rated "F"; the lowest possible rating.
It's been rated "F"; the lowest possible rating.
It's been rated "F"; the lowest possible rating.
It's been rated "F"; the lowest possible rating.
It's been rated "F"; the lowest possible rating.


hahahahahahaha k2 have their ass pwned

[M0NSTERED]

No. of Cmpl Type of Response
1 Making a full refund, as the consumer requested
1 Making a partial refund
118 Agreeing to perform according to their contract
5 Refusing to make an adjustment
6 Refuse to adjust, relying on terms of agreement
68 Unanswered
0 Unassigned

[MoJay]

Very well written. One should also note that the '24 hr reply' to Premium customers is often computer generated and rarely addresses the issue submitted.

[De_Piere]

mm if ya realy hate k2 so much why don't you get some1 to write an article like the ne llong time ago written about k2 ina tech forum i 'm quite sure that would piss them just ask the writer who wrote that 1 to make a new i believe she would agree

[Julio_Andretti]

spam k2network partners with those emails...

[OohYouTouchedMyTraLa]

Originally posted by Chuck Norris
Take a hit, it's Free2Play™

yeah, that's going on my sig

[Seller2006]

lol bbb =F as grade to k2

[DontBanMe]

k... so k2 network sucks... yet we pay them money? explain?

[Road]

Ko is addicting, end of story. Anyother game and I would of quit by now. :X

[ballzy]

K2 has proven to be a forward-looking company in a number of ways but its commitment to both online security and international compatibility and support will likely help propel the company forward in the coming year.

roflcopter