I submitted a ticket for a test purpose.
The title was: Hello
The question was “ How are you?”
Here is what I got: Greetings, Player
Thank you for contacting the Knight Online Customer Support Team! We appreciate you taking the time to contact us.
Someone with access to this account was observed using third party tools, which violates our posted Terms of Service policy. This account will not be unblocked. All current/future tickets will be closed and no further action will be taken on this account. I apologize for any inconvenience this may have caused and thank you for your understanding.
Knight Online Customer Support Team