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KS Support ticket survey

This is a discussion on KS Support ticket survey within the General Chat forums, part of the Knight Online (ko4life.com) category; Meh. I sent a ticket about changing bronze -> gold. It was closed with a generic reply, but then a ...
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  1. #1
    Devil's Advocate Senior Member Zealous's Avatar
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    Meh. I sent a ticket about changing bronze -> gold. It was closed with a generic reply, but then a day later they emailed me this -

    <div class='quotetop'>QUOTE(K2 CS Survey)</div>
    This email has been sent to let you know we have either received your support ticket or its status has changed. For any further action, please visit the support portal. Please do not directly reply to this email.

    Your help is needed!

    You recently submitted a ticket for support. Please help us improve Customer Service by answering a few questions about your experience today. Whether you are a veteran or are playing with us for the first time, we are interested in your opinions.

    This short survey will take no more than five minutes and your answers will remain confidential. The information we gather will help us better meet your needs.

    At K2 Network, we are committed to providing you with quality products and service and we welcome your feedback and suggestions.

    Please click on the link below if you wish to participate!

    Thank you.

    If you have general questions, please direct them to [email protected].[/b]
    I guess they realise their CS could be a bit better 8) GG K2, i know its just survey but hey, their trying.. imo their slowly getting better.

  2. #2
    aka Manipulation Senior Member KungPaoChicken's Avatar
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    They aren&#39;t trying, they probably got their BBB dropped again and now they have to put that in to make it seem like they care.

  3. #3
    Senior Member MeeP's Avatar
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    They still dont read my tickets.

  4. #4
    Devil's Advocate Senior Member Zealous's Avatar
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    They aren&#39;t trying, they probably got their BBB dropped again and now they have to put that in to make it seem like they care.[/b]
    Pesimist <_< Hiring new staff, reallocating staff to where they are needed more, mass bannings, customer support surveys, fixed some bugs WITHOUT making new ones for a change.. i&#39;d definitly consider that trying. Ofcourse all these things are what we should expect from a game we pay for, but oh well, better late than never. They prolly know they need to step up because some highly anticipated games will be kicking in the near future.

    They still dont read my tickets.[/b]
    How can you know if they read your tickets or not?

  5. #5
    Senior Member MeeP's Avatar
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    Pesimist <_< Hiring new staff, reallocating staff to where they are needed more, mass bannings, customer support surveys, fixed some bugs WITHOUT making new ones for a change.. i&#39;d definitly consider that trying. Ofcourse all these things are what we should expect from a game we pay for, but oh well, better late than never. They prolly know they need to step up because some highly anticipated games will be kicking in the near future.
    How can you know if they read your tickets or not?[/b]
    Since they keep closing it saying that the support doesnt fall under their SLA, like im free2play, while i actually have premium. I even did several NB! IM PREMIUM! notices above my text also.

  6. #6
    aka Manipulation Senior Member KungPaoChicken's Avatar
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    Pesimist <_< Hiring new staff, reallocating staff to where they are needed more, mass bannings, customer support surveys, fixed some bugs WITHOUT making new ones for a change.. i&#39;d definitly consider that trying. Ofcourse all these things are what we should expect from a game we pay for, but oh well, better late than never. They prolly know they need to step up because some highly anticipated games will be kicking in the near future.
    How can you know if they read your tickets or not?[/b]
    Maybe it&#39;s because they did not hire more GMs they just actually put some GMs to look over the server instead of just log in and make an event once a year. Mass bannings did not take out the people we see everyday, K2 doesn&#39;t make patches, Mgame makes all the patches.

  7. #7
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    I received this when i sent them a cs ticket asking my secret answer but then told them to forget it i remembered it so i guess they send this if they think they didnt give the right support...i guess

  8. #8
    Senior Member Rad_Archer's Avatar
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    I&#39;ve sent in 5 tickets and 3 were handled with support and 2 weren&#39;t. I sent in the surveys accordingly.

  9. #9
    Senior Member regiss's Avatar
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    it`s seams they really try to do somthing good O_o

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