Meh. I sent a ticket about changing bronze -> gold. It was closed with a generic reply, but then a day later they emailed me this -
<div class='quotetop'>QUOTE(K2 CS Survey)</div>I guess they realise their CS could be a bit better 8) GG K2, i know its just survey but hey, their trying.. imo their slowly getting better.This email has been sent to let you know we have either received your support ticket or its status has changed. For any further action, please visit the support portal. Please do not directly reply to this email.
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