Well, in the 5 years I have played this game, I have NEVER had an actual conversation with a GM. I was on euko Europa talking to Kanne. I tried talking to him about my FPS problem that it seems many people are having. He wants me to send him a ticket of the issue and send a video of my fps so they can see the problem. Whether anything actually happens, I am actually impressed with that customer service.. For the first time ever.