Make sure to change your passwords, if you are using the same password somewhere else.

Dear ----.

As you are a PlaySpan Marketplace user, we want to inform you of a recent incident that may affect you.

What happened?

Last week, the PlaySpan team detected that an outside intruder had illegally accessed servers containing PlaySpan Marketplace customer information. We immediately shut down the intruder’s access to the PlaySpan network and took steps to protect your PlaySpan account. We then commenced a comprehensive forensic analysis and are working with law enforcement to investigate the crime.

Our investigation has revealed that the information involved was limited to user IDs, email addresses and encrypted passwords.The affected servers did not contain payment account (credit card, debit card or prepaid card) information, and therefore no such data was compromised.

What does this mean for you?

Stored passwords in the PlaySpan system have a layer of encryption to mask them. However, as an added precaution, we immediately locked your account and then closed the PlaySpan Marketplace site for good, a business decision that we have recently been evaluating. As a result, the stolen information can no longer be used for any purpose on PlaySpan.

As a reminder, best on-line practices suggest it is always safest to make sure you are using different passwords for your different online activities, so that any single intrusion does not affect multiple accounts. Therefore, if you happen to use your PlaySpan Marketplace log-in information at other websites, including your e-mail provider, we encourage you to reset those passwords.

If you are also a PlaySpan Ultimate Pay user, we have already implemented an automatic reset of all user passwords. You will be prompted to reset your password the next time you log into your Ultimate Pay account.

Your security is important to us.

Security is a top priority for us, and we are redoubling our efforts to strengthen PlaySpan’s overall system security. We believe PlaySpan runs a safe and secure network, but criminals will keep getting better at what they do. We will be doing everything we can to ensure we stay a step ahead of them and keep the PlaySpan system safe.

I sincerely apologize for any frustration or inconvenience this may cause you. Even though it has become an unwelcome fact in business today, no one likes to have to share that their network has been illegally attacked by outsiders. But we know PlaySpan’s business depends on your trust, and that means our security must always be first rate. You can be assured PlaySpan is doing everything in its power to make sure your information remains safe.

If you have any questions, please do not hesitate to contact PlaySpan at [email protected].


Karl Mehta
PlaySpan, Inc.