Action Date Actions CSR /Customer Comment
6/7/2007 12:04 AM PDT Escalated Mansi Hail ----------!
Thank you for contacting Knight Online Customer Support. Unfortunately, I am unable to resolve this issue personally and must escalate it to another department for further review. Rest assured that your issue will be addressed and a response given as quickly as possible. I apologize for any inconvenience this may have caused and thank you for your patience as we work to resolve this matter.
- Knight Online Customer Support, CSR Catherene
6/6/2007 11:56 PM PDT Provided Info --------- stop asking me to provide a password. I have done this 3 times. Just change my damn password. New password to the account --------- is --------- and I want the email address changed to -----------
6/6/2007 11:17 PM PDT Requested Info Mansi Hail --------
Thank you for providing all the necessary information to verify account ---------. Now, please send another ticket with your new password. Note: All passwords can only be one word and may not be more than 10 characters in length; they also cannot contain any punctuation marks and/or non-standard characters (ex: ö, ý, ü, t, d, ç). Once an appropriate password has been submitted we will make the requested changes to this account. I apologize for any inconvenience this may have caused. Thank you for playing Knight Online and happy hunting!
- Knight Online Customer Support, CSR Catherene
6/6/2007 2:34 PM PDT Provided Info --------- password- ----------
email- ------------
6/6/2007 2:41 AM PDT Requested Info Mansi Hail ----------
Thank you for providing all the necessary information to verify account ----------. Now, please send another ticket with your new password. Note: All passwords can only be one word and may not be more than 10 characters in length; they also cannot contain any punctuation marks and/or non-standard characters (ex: ö, ý, ü, t, d, ç). Once an appropriate password has been submitted we will make the requested changes to this account. I apologize for any inconvenience this may have caused. Thank you for playing Knight Online and happy hunting!
- Knight Online Customer Support, CSR Catherene
6/6/2007 1:05 AM PDT Provided Info -------- change the password to --------- and change the email address to --------------
6/6/2007 1:03 AM PDT Requested Info Mansi Hail ---------
Thank you for providing all the necessary information to verify account -----------. Now, please send another ticket with your new password. Note: All passwords can only be one word and may not be more than 10 characters in length; they also cannot contain any punctuation marks and/or non-standard characters (ex: ö, ý, ü, t, d, ç). Once an appropriate password has been submitted we will make the requested changes to this account. I apologize for any inconvenience this may have caused. Thank you for playing Knight Online and happy hunting!
- Knight Online Customer Support, CSR Catherene
Notice how it's the same person every time.
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