Page 1 of 2 12 LastLast
Results 1 to 15 of 16

Support tickets(not working?)

This is a discussion on Support tickets(not working?) within the General Chat forums, part of the Knight Online (ko4life.com) category; Hey I haven't received a response from the people who work with support tickets for about 2 weeks now... Anybody ...
Page: 1


  1. 11-30-2010, 09:57 PM #1
    Moe Money
    Moe Money is offline
    BOSS Senior Member Moe Money's Avatar
    Join Date
    Apr 2010
    Location
    Cleveland, Ohio
    Posts
    147

    Default Support tickets(not working?)

    Hey I haven't received a response from the people who work with support tickets for about 2 weeks now... Anybody else having this problem?
    Reply With Quote Reply With Quote
  2. 11-30-2010, 10:30 PM #2
    darkcloud3
    darkcloud3 is offline
    Senior Member
    Join Date
    Sep 2007
    Posts
    115

    Default

    Quote Originally Posted by Moe Money View Post
    Hey I haven't received a response from the people who work with support tickets for about 2 weeks now... Anybody else having this problem?
    You just have to try submitting another ticket. I received a response on an issue that I was having. I don't know how their ticket processes work but knowing K2 it is more than likely that your ticket fell through the cracks in their system.

    Off topic: Are you moemoneymaker from xigenon? where have you been man?
    Reply With Quote Reply With Quote
  3. 11-30-2010, 10:45 PM #3
    ridwan
    ridwan is offline
    Banned
    Join Date
    Feb 2009
    Location
    T0R0NT0 baby
    Posts
    215

    Default

    Quote Originally Posted by darkcloud3 View Post
    You just have to try submitting another ticket. I received a response on an issue that I was having. I don't know how their ticket processes work but knowing K2 it is more than likely that your ticket fell through the cracks in their system.

    Off topic: Are you moemoneymaker from xigenon? where have you been man?
    :S dont send multiple tickets yes k2 is having maintenance for customer support tickets and its been a while
    yes there r lots of ppl still in line waiting for response.
    Dont send same ticket over and over again its juts gonna make their job more difficult
    Reply With Quote Reply With Quote
  4. 11-30-2010, 11:32 PM #4
    KimSanji
    Guest

    Default

    does it actually matter? i mean cmon, even if they answer, it wont help you at all
    Reply With Quote Reply With Quote
  5. 11-30-2010, 11:45 PM #5
    Moe Money
    Moe Money is offline
    BOSS Senior Member Moe Money's Avatar
    Join Date
    Apr 2010
    Location
    Cleveland, Ohio
    Posts
    147

    Default

    Quote Originally Posted by KimSanji View Post
    does it actually matter? i mean cmon, even if they answer, it wont help you at all
    Yeah it does matter actually lol... I need them to transfer g1 credits to kc. Btw cloud I'm not moemoneymaker sry
    Reply With Quote Reply With Quote
  6. 11-30-2010, 11:51 PM #6
    ridwan
    ridwan is offline
    Banned
    Join Date
    Feb 2009
    Location
    T0R0NT0 baby
    Posts
    215

    Default

    Quote Originally Posted by KimSanji View Post
    does it actually matter? i mean cmon, even if they answer, it wont help you at all
    i actually got help many times. You just need to knw how to send a proper ticket unless u spam then ofc u wont get help
    Reply With Quote Reply With Quote
  7. 12-01-2010, 07:36 AM #7
    OrangeYouAreMyLife
    Guest

    Default

    I have not received a reply from them in the first week. After I sent them a letter every time they remembered to answer me ...
    Reply With Quote Reply With Quote
  8. 12-01-2010, 10:19 AM #8
    daddids
    daddids is offline
    Senior Member
    Join Date
    Aug 2009
    Posts
    192

    Default

    i had same problem 2 weeks ago,turning g1 to kc and it got fixed in 4 days :/
    i sent 2 tickets though, the second 2 days after the first
    Reply With Quote Reply With Quote
  9. 12-01-2010, 02:29 PM #9
    sleven07
    sleven07 is offline
    Justin Oreos Senior Member sleven07's Avatar
    Join Date
    Aug 2007
    Location
    Minnesota
    Posts
    1,380

    Default

    i have had a ticket open since october 26th, yesterday they closed it and said that sorry for the delay, our ticket system is under huge maintenance, we will resolve your issue in the next 48 hours


    we'll see what happens
    Reply With Quote Reply With Quote
  10. 12-01-2010, 02:55 PM #10
    theArdream
    theArdream is offline
    Banned
    Join Date
    Dec 2007
    Posts
    201

    Default

    They just send tickets back about them having maintenance to me..

    got like 2-3 tickes from them telling me to wait..
    Reply With Quote Reply With Quote
  11. 12-01-2010, 03:06 PM #11
    THUNDERGAWD
    THUNDERGAWD is offline
    Senior Member
    Join Date
    Nov 2010
    Location
    Washington
    Posts
    349

    Default

    Lol i've submitted 5 tickets since their "maintenance" and every one of them has been closed with no response. Yes im premium.....
    Reply With Quote Reply With Quote
  12. 12-01-2010, 07:04 PM #12
    IceThee
    IceThee is offline
    Senior Member
    Join Date
    May 2010
    Location
    Behind the PC
    Posts
    55

    Default

    do they ever respond then? i mean last time i send 1 i had after 5 emails finaly a moderator..

    the only thing he said was. closed
    Reply With Quote Reply With Quote
  13. 12-01-2010, 07:50 PM #13
    Shinzo
    Shinzo is offline
    Senior Member Shinzo's Avatar
    Join Date
    Jul 2010
    Posts
    64

    Default

    It took em 5 hours to change my G1 to Kc...dunno, maybe i was just lucky.
    Reply With Quote Reply With Quote
  14. 12-01-2010, 09:44 PM #14
    Moe Money
    Moe Money is offline
    BOSS Senior Member Moe Money's Avatar
    Join Date
    Apr 2010
    Location
    Cleveland, Ohio
    Posts
    147

    Default

    Yeah now it's screwed up.. They took my g1 but didn't give me any codes..
    Reply With Quote Reply With Quote
  15. 12-01-2010, 10:23 PM #15
    PallasAthena
    PallasAthena is offline
    Senior Member PallasAthena's Avatar
    Join Date
    Feb 2010
    Posts
    61

    Default

    I got a response saying they are undergoing major maintenance in the support ticket system. I don't really know when it will be done though....
    Reply With Quote Reply With Quote
Page 1 of 2 12 LastLast
« Previous Thread | Next Thread »

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Forum Rules