well, i bought prem at yesterday noon my time (Israel), and got my trina and 1k kc... but after the roll backed the server on saturday i lost the trina- which means i payed money and got nothing.
iv'e sended a ticket to costumer support but they didn't repley me.... not even a "sorryr but we won't give it back" msg....
what can i do? there's somebodey else i can contact with ? should i send another msg?..... bah.. i need help

EDIT: iv'e been wating almost 24 hours since i sended the first ticket but no repley... :unsure: