Need Help!

[merchanter123]

I have been trying to get an item back i lost in one of their dupe wipes.
I have had the item for over two years.
When i send a cs ticket, always the response back is:

Hai lsundemon3, Thank you for contacting Knight Online Customer Support. Please resubmit this response under the “General” category so that we may better assist you. Currently our departments do not have the ability to forward this to the appropriate personnel at this time. We apologize for this inconvenience and thank you for playing Knight Online. Regards, Knight Online Support Team[/b]

Where on their site can i send a CS ticket in "General" or is there another way to talk to them about getting my item back?
thanks for any useful help.

[phantomlink]

General is only available to premium users

[merchanter123]

ah ok, so once i get premium it will be an option in customer support?