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We could not update your region at this time. Please try again.

This is a discussion on We could not update your region at this time. Please try again. within the Tech Support forums, part of the Knight Online (ko4life.com) category; Hey, it's me again, thx to k2. So i got the " We could not update your region at this ...
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  1. #1
    hatay
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    Default We could not update your region at this time. Please try again.

    Hey, it's me again, thx to k2.

    So i got the "We could not update your region at this time. Please try again." error message when i try to change the region of an old inactive account on gamerfirst and I'm 100% certain nobody changed it this month..

    Does anyone know if it's just a minor glitch that will go away in a few hours(days?) or do I have to pop my creditcard and get some bronze premmy?

    Thanks..

    Ps: i already sent at ticket
    Last edited by hatay; 11-12-2009 at 02:45 PM.

  2. #2
    Senior Member bosston's Avatar
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    try to change it on gamersfirst. my gamersfirst says canada and my ko says usa and i can still login.

  3. #3
    hatay
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    Quote Originally Posted by bosston View Post
    try to change it on gamersfirst. my gamersfirst says canada and my ko says usa and i can still login.
    I've tried on gamerfirst, you can't change it on KoL anyway..

  4. #4
    hatay
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    added screenshot

  5. #5
    hatay
    Guest

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    bump ''''''''''''''''''''''''

  6. #6
    hatay
    Guest

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    justwokeup5minago-bump

  7. #7
    hatay
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    Anyone? '''''''''''''''''''''''''''''

  8. #8
    Uzu
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    Senior Member Uzu's Avatar
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    as long as you know your SQ you dont need to worry.


    Just write a ticket to g1 and tell them your problem, they'll help ya out.

  9. #9
    hatay
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    Quote Originally Posted by Uzu View Post
    as long as you know your SQ you dont need to worry.


    Just write a ticket to g1 and tell them your problem, they'll help ya out.
    I do know all my SQ, i wrote a ticket a week ago and still no answers...

  10. #10
    hatay
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    Finally got an answer

    Thank you for contacting the Knight Online Customer Support Team! We appreciate you taking the time to contact us.

    Thank you for contacting the Knight Online Customer Support Team. We appreciate you taking time to contact us.

    In order for us to change your account information, we will need to verify that you are the rightful owner of this account. We will need the following:

    • Your K-ESN account numbers

    • The Click and Buy 9 digit customer IDs

    Please provide all information for ALL payments. Once we have this information we will be able to make the changes you requested on your account. I understand this is a lot of information to provide, but it is absolutely necessary to ensure that we protect your account's security. As a reminder, please do not submit a ticket from a compromised account as you will be providing sensitive information that could be compromised. Please create a new account and submit a new ticket with the necessary information.


    We hope this has answered your question. Should you require any further assistance, or for additional information, please visit our web site at .

    Thank you again for contacting us and we hope you continue to enjoy your experience with Knight Online!

    Regards!

    CSR Orion
    WTF is :
    • Your K-ESN account numbers

    • The Click and Buy 9 digit customer IDs

    ?

  11. #11
    Uzu
    Uzu is offline
    Senior Member Uzu's Avatar
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    What do you use in order to buy Premium/Knight Cash?

  12. #12
    hatay
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    Quote Originally Posted by Uzu View Post
    What do you use in order to buy Premium/Knight Cash?
    I haven't tried to buy premium/kc, that's the problem. They're asking me questions irrelevant to my problem..

  13. #13
    blackpaddle
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    Quote Originally Posted by hatay View Post
    I haven't tried to buy premium/kc, that's the problem. They're asking me questions irrelevant to my problem..
    need any 30day prem to change , even u know the SA. Lastime, i had to buy 30 day bronze to change region.

  14. #14
    Flashback Senior Member Ibumax's Avatar
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    ya had same problem and still having and i had plantium..(30 days ofc).

  15. #15
    hatay
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    Quote Originally Posted by Ibumax View Post
    ya had same problem and still having and i had plantium..(30 days ofc).
    i guess i'm just gonna get an us vpn + bronze premium instead of plat..

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