Premium Issues

[Artemise]

Ok, so i just paid for premium yesterday, but didnt get it...
I immediatly submitted a support ticket, and just waited.
today when i logged in i saw this:
"Dear customer,Please be more specific with regards to what issue you are having. When did you attempt to make a purchase? What did you attempt to purchase? Did you use a credit card or PayPal? Please include the last 4 digits of the credit card or the PayPal e-mail ID used to make this purchase.Thank you for contacting Knight Online support"

My submitted ticket was this: "I have purchased Knight Cash/Premium Service but have not received my purchased item
18/06/2006
10:43:03 PDT
Bronze Premium
****(my 4 last digits of paypal)
paypal
"

Are the people there at K2 completely brain dead? or is it just that they dont know how to read english letters and numbers?

[Artemise]

Now theyve updated the premium status on the website , but not ingame... AND they havent been answering my dam support tickets for 2 days... Is this a way to keep me from ever buying premium again or something?

[Phosgene]

tell them what prem did u try to purchase , how much KC , show them a SS from paypal with transaction details , and tell them 4 last digits of ur credit card .
it aint so hard .

[Artemise]

Have u ever even seen the support ticket that you should talk? how bout u go take a look at it and only then start talkin...
now as to ur questions... LOOK DOWN... "Bronze premium", I DID WRITE THE LAST 4 "DIGITS" OF THE PAYPAL ACCOUNT (i just covered it b4 i posted in the forum), And i dont even know where you got the idea for the SS of the paypal transaction from... FFS UNDER BILLING IT CLEARLY STATES THAT I HAVE MADE THAT PAYMENT, AND UNDER THE "GET BRONZE" IT SAYS I HAVE 29 DAYS OF PREM LEFT...
LIKE I SAID... THE PROBLEM IS THAT INGAME I DONT HAVE PREM.

"it aint so hard."
pff...

[kangs]

I ve had the same prblem since 31/05. Its 21. day since it happened. The only difference is I bought gold :wacko: . At first there was no exp gain and when i died i'd loose 5% inseted of 2.5% like all prem users and also in the chat window there was no notice eg. gold premium sevice 30 days remaining. Since the latest patch I cant even log into the game :angry: _ non premium users are not allowed to login at this time bla bla bla. When i log into their website it tells me that I still have premium and cant buy a new 1 yet. I sent them about 15 complaints and all I got back is: from billing department-please resubmit this issue to the bug department and when I do that, the ppl from bug reporting department tell me to resubmit it to the billing department. Also they tell me that its due to some technical problem ( :wacko: ) , but nobody has helped me yet and to be honest I've given up hope that they will. Funny thing is that I got the trina and the knight cash that comes with gold premium but the exp gain and rest is bugged :angry:

[Artemise]

hmm well now that we know its not just me... can any GM help in this matter?