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any1 put in a support ticket?

This is a discussion on any1 put in a support ticket? within the General Chat forums, part of the Knight Online (ko4life.com) category; has any1 put in a support ticket asking for last few days of premium back or something as compensation due ...
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  1. #1
    jaso
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    has any1 put in a support ticket asking for last few days of premium back or something as compensation due to lag?

  2. #2
    Senior Member
    Join Date
    Mar 2006
    Location
    Spain
    Posts
    39

    Default

    yes.. and here the answer

    Thank you for contacting Knight Online Customer Support regarding the issue with latency in game.

    We are aware of the issue with latency in game and our technical team are currently working to resolve this issue at the earliest. Please bear through this transition. However, we are unable to compensate any lost premium days for this issue. Sorry for any inconvenience.

    Please let us know if you have any other issues or concerns and we will be happy to assist you better. Thank you for your understanding and happy hunting!

    Regards,

    Kevin
    Knight Online Customer Support

  3. #3
    jaso
    Guest

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    thats bs

  4. #4
    Popcorn maker :D Senior Member camisita's Avatar
    Join Date
    Jul 2006
    Location
    Mexico
    Posts
    1,373

    Default

    they only compensate premium days when they feel like the lag is amaizing

    well that used to happen sometimes :P

  5. #5
    The DON Senior Member Raekpacman's Avatar
    Join Date
    Aug 2006
    Location
    New Jersey
    Posts
    301

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    Well it's been like 5 days almost? There is a 5/30 chance that your premium runs out (i know mine will tomorrow).

    Does K2 expect us to renew our premium? I for one most definitely WILL NOT, and I would not expect most other players to either.

    I think they are taking this matter too lightly, and they will be losing a lot of revenue.

  6. #6
    waytogofranko
    Guest

    Default

    yes.. and here the answer

    Thank you for contacting Knight Online Customer Support regarding the issue with latency in game.

    We are aware of the issue with latency in game and our technical team are currently working to resolve this issue at the earliest. Please bear through this transition. However, we are unable to compensate any lost premium days for this issue. Sorry for any inconvenience.

    Please let us know if you have any other issues or concerns and we will be happy to assist you better. Thank you for your understanding and happy hunting!

    Regards,

    Kevin
    Knight Online Customer Support[/b]
    K2'd

  7. #7
    tommyleonghk
    Guest

    Default

    bought my platinum premium a day before all this lag...

    :S dunno how many more days of platinum premium to waste....

    k2ed again

  8. #8
    insertiq
    Guest

    Default

    i havent re-newed my premium and i suggest you to do the same until they fix those lags

  9. #9
    Mooshoo
    Guest

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    This happened last year, but the lag went on for weeks, and then you couldnt even log in at all. KO's compensation-2 days premium added for approx 8 weeks of lost game play, five 'ascent scrolls' that gave an extra 20% of xp for an hour.

    I hear warcrafts a good game.

  10. #10
    TopCat
    Guest

    Default

    This happened last year, but the lag went on for weeks, and then you couldnt even log in at all. KO's compensation-2 days premium added for approx 8 weeks of lost game play, five 'ascent scrolls' that gave an extra 20% of xp for an hour.

    I hear warcrafts a good game.[/b]
    lol..

  11. #11
    MrT
    Guest

    Default

    Ye it reminds me of the lagg period like 1 year ago, more than 1 month absolutely unplayable servers... Well im non prem for a couple of days already, also wont buy new prem untill lagg problem is fixed.

  12. #12
    TopCat
    Guest

    Default

    Ye it reminds me of the lagg period like 1 year ago, more than 1 month absolutely unplayable servers... Well im non prem for a couple of days already, also wont buy new prem untill lagg problem is fixed.[/b]
    fuk...1 month... god k2 makes so much money yet cannot fix this issue?

  13. #13
    Banned Senior Member
    Join Date
    May 2007
    Posts
    577

    Default

    all sent ticket !!! cause this is bullshit i want my premium days back

  14. #14
    TopCat
    Guest

    Default

    all sent ticket !!! cause this is bullshit i want my premium days back[/b]
    lets keep spamming them.. hopefully some compensation should come.

  15. #15
    Boyce
    Guest

    Default

    Why the fuck cant they compensate premium days? "Sorry for inconvinience" zzzz wow stfu fuckin baddy company

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