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The State of Knight Online

This is a discussion on The State of Knight Online within the General Chat forums, part of the Knight Online (ko4life.com) category; Customer Support: First and foremost, I do believe that the Customer Support can greatly improve. I realize how many tickets ...
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  1. #16
    St0neColdKill3r
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    Customer Support:

    First and foremost, I do believe that the Customer Support can greatly improve. I realize how many tickets are submitted daily, and Iím sure their answering as many as possible, but a lot of the times itís not quick enough. A great example is a friend of mine (Will not give his name for Privacy Reasons), who has played KO over 4 years now without any problems with his payments whatsoever. On June 7th 2008, he purchased his premium, and the money was taken out of his credit card, and on June 9th his account was banned for ďPayment FraudĒ. It happened after that patch for the gems came out. It could have been a mistake on K2ís end but the fact is they were at the wrong on this one. He submitted his support ticket, and it kept being moved up with the usual automatic responses. Anyways, 21 days later (June 22nd) his account was un-banned and the official statement, which he got, was, ďDue to Hacker Activity on the Account, the account was banned for the users protection.Ē The hilarious part here was, that the whole time it was credit card fraud, and now it was switched while he got banned. After all this the least that you think could happen was for him to be compensated for his premium days, but in the end that was not the case. He had lost 12 days of premium for something he did not do. The morale of the story here is, yes sometimes there are mistakes, and we believe that K2 is trying, but the fact of the matter is, that customer support should be improved, to further the gaming experience of the loyal players that your company has.[/b]
    Same exact thing happened to my mage when this patch was implemented. Plat prem was already purchased on this char and like a day or 2 later that new patch came and was banned due to payment fraud.

    Maybe you can let me know exactly how he resolved this as its pretty frustrating dealing with their same bs replies over and over.

    Overall, was a great post and i'll toss a reply over there in a bit...well done brotha.

  2. #17
    PaPaSmurF
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    Hey guys post your opinion/support on the actual KO Forum since that is where they read, not ko4life unfortunately :P

    Linus has already posted on the topic so its noticed, so further feedback on the KO forum would be nice.[/b]
    Some ko people read this fourm I was told. Not sure who exactly.

    I'm not surprised Linus did post. But let me guess, he posted nothing more than a hand full of excuses explaining to you it will take time to fix these complicated problems. K2 is a joke, and I would register and post but quite honestly I dont think it will make a diffrent. Feel free to quote me on main forum if you want, I don't care.

    Bottom line is, ya, someday K2 might get around to solving some problems in Knight Online. But all they do is produce this mirage to get you to believe that they are taking these problems more urgently than they really are so you don't keep bothering them. And all the while still raking in the same money for putting a game out there that doesnt even fully work. Any one can read K2 like a book anymore...

    Quite honestly, how could you blame them. Even if they do fix things or not, they still pull in the same amount of money relatively speaking. This leaves them with little motivation to actually solve problems. If you were to cut their pay in 1/2 until every part of Knight Online was working, you bet your ass it would be working, and working with a quickness.

  3. #18
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    agreed k2's slow at things moved to WoW D:

  4. #19
    Senior Member elektriK's Avatar
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    Eh doesn't hurt to post though

  5. #20
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    Talking

    Yea so basically, i was posting in the feedback section. At first i was just gonna post about customer support since a good friend of mine got screwed with payment fraud, but it kinda escalated into this pretty big post about some issues ingame and some ideas i threw in.

    I know a lot of the time they don't even pay attention to the forum but Linus does, so i made this post about some issues with KO, not only because of my friend but a lot of the topics i have read here with complaints about KO and getting screwed. Anyways if you can log on the forum and add your thoughts to the topic or simply to support what i stated i'd appreciate it. I did it in a non flame way so i'd like to keep it that way so its not closed. Its a long post but i think i got my message across and hope Linus takes a look and can see some changes. If you don't care then thats your call but any additional feedback on this topic by other players would be great.

    Didn't check for spelling/grammar just typed it up real fast and posted. A lot of the stuff is obvious/evident ingame but i just put it on their feedback section since thats what its for. I hope he takes a look and changes are made.

    Anyways here is the link:

    The State of Knight Online Post


    Original Post (Yea i Know its long i just kept typing :P ):

    I have created this post in an effort to point out to Linus and possibly the staff over at K2 that there are just some aspects of Knight Online at the present time that are unbearable and, some potential solutions that could possibly make a gamers experience with knight online, much more fun. Itís a respectful post so I hope its not closed like a lot of the other topics. Iím just pointing out issues I see with KO, not taking cheap shots at the company.

    Customer Support:

    First and foremost, I do believe that the Customer Support can greatly improve. I realize how many tickets are submitted daily, and Iím sure their answering as many as possible, but a lot of the times itís not quick enough. A great example is a friend of mine (Will not give his name for Privacy Reasons), who has played KO over 4 years now without any problems with his payments whatsoever. On June 7th 2008, he purchased his premium, and the money was taken out of his credit card, and on June 9th his account was banned for ďPayment FraudĒ. It happened after that patch for the gems came out. It could have been a mistake on K2ís end but the fact is they were at the wrong on this one. He submitted his support ticket, and it kept being moved up with the usual automatic responses. Anyways, 21 days later (June 22nd) his account was un-banned and the official statement, which he got, was, ďDue to Hacker Activity on the Account, the account was banned for the users protection.Ē The hilarious part here was, that the whole time it was credit card fraud, and now it was switched while he got banned. After all this the least that you think could happen was for him to be compensated for his premium days, but in the end that was not the case. He had lost 12 days of premium for something he did not do. The morale of the story here is, yes sometimes there are mistakes, and we believe that K2 is trying, but the fact of the matter is, that customer support should be improved, to further the gaming experience of the loyal players that your company has.

    I think a good idea for K2 (Pretty sure its not implemented) is to have a Customer Support line. It should be open during business hours, and it would help settle a lot of the problems that many players have. You can get instant support, and if itís a larger issue then it can be handled through CS tickets, but this way the small issues can be handled immediately. Using Blizzard as an example, they have a number you can call for instant support with World of War craft, and its very helpful.

    In-Game Issues:

    Speedhack/Wallhack: Although Linus has stated that a complicated fix has been in the works, I mean honestly how long has it been going on? PK (Player Killing) is easily the most joyful aspect of Knight Online. Speed hacks greatly decreases the amount of fun you can have with PK because it makes it impossible to catch the players using it. Wall hacks make it so players can get in to bowl instantly and run through objects you are not able to run through, not to mention it makes CSW (Castle Siege War) that much harder, because players are able to use it to get into the crystal room without being seen, as well as get underneath the crystal so that they canít be attacked. This frustrates the legit players, causing some to quit, not support buying premium, or as you have seen on your forums, lash out at K2.

    I have read numerous times that the GMís are doing a lot of work, and Iím sure they are but once again, it seems more as if they are banning low level Chinese farmers, or farmers in general, rather then getting the blatant speed hackers in CZ that hinders the gaming experience of legit players. When I do get the chance to speak to a GM through PM you can usually get him to ban a couple players in CZ but thatís about it (There are some awesome GMs that spend a lot of time with you banning such as Gorbag/Colosis). I believe the GMs should spend more time in CZ and Ardream because thatís more important. If you ban the speed hackers there, and announce a few of them, I think that would produce less speed hackers in the long run because they know there is a legitimate chance at getting banned, until the complex solution for the speed hack is released.

    GM Events:

    Someone has already stated this however; I will re-state it because I think itís quite an important notion. Most of the events are geared towards European/Turkish time zones; I think if a Boss event/Exp event is launched (Especially boss events) there should be one in both time zones. A lot of players in the North American time zone have to go to work and donít get off until about 3-6. Everyone should be given an equal opportunity to participate in events, so we donít feel left out, and especially since many players enjoy boss events.

    CSW/Cata Bug:

    Ok couple things here, first off I think the CSW on Wednesday should be pushed a few hours later or disabled completely. Reason being, the time. 2:45 EST, 1:45 CST, and 11:45 PST. This makes it nearly impossible for North American players to attend the event. Especially if a clan with a big NA base holds the castle, it makes it quite difficult to defend with half your players at school/work/out. I think push it a couple hours back or just hold one once a week. But if the idea of two CSW in a week is favored, push it back to 3:45 or 4:45 Eastern, which is reasonable to everyone.

    Catapult Bugging is a huge issue in basically every server. A lot of clans (Not All) use this bug to defend the castle. For those of you who donít know what it is, basically when your catapult gets to low hp, you cancel it and put it back on giving you full hp. Once again it was stated that a fix is in the works, but to help in the meantime, a GM presence at every CSW would greatly help stop most of the cheats. There is anywhere from 4-6 GM assigned per server, Iím sure its not that difficult to have one log in for 1 hour during the CSW to keep it as fair as possible.

    Kingship:

    I think it should be raised to 50 or 60, that way it will give everyone a legitimate shot at winning. Therefore people who own a cafe cannot exploit it to spam votes.

    To sum it up, there are clearly numerous issues with KO at the moment. I donít work there but it seems that overall they put more attention towards some of there other games more so then KO. I no longer play KO due to many of the reasons posted above, I feel as if my premium is not worth it. At the same time I am not stating that K2s GM are bad, infact i know several gmís past and present (Colosis, Gorbag, Enceno to name a few) have done great work in their servers, but many feel as if not enough is being done for the amount of money that is spent to play the game. Many players have quit, more quit with every day that passes by, and sure new players begin, but its almost if the English community will be extinct soon. I hope for the sake of KO that what Linus says holds true and everything he stated is in the works. But simply put, in the meantime more effort (Ideas I stated above) needs to be put in keeping the gaming experience for legit players what it should be, fun.

    Any other players feel free to state some feedback on how we think the game can improve, and try to keep it flame free so that Linus isnít forced to close the topic.[/b]
    yeah fixiung there customer support will also slose the gaps on alot of account hacking...
    witch is what they are trying to prevent instead with new ip methods, so they do not neeed so much support if all problems fixed...
    but a problem can always concur, and does...
    reality....
    ';x

  6. #21
    Senior Member elektriK's Avatar
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    up

  7. #22
    Ignore Me Senior Member
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    King Ship voting should also be mastered. You can make 60 easy but the cost of master will stop them.

  8. #23
    Senior Member elektriK's Avatar
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    That's not a bad idea, should add it on the KO Forum in my topic

  9. #24
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    I knew you wanted to play again with me :x

  10. #25
    Tiba
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    cant believe i read all that.. but very true!

  11. #26
    Delicious
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    King Ship voting should also be mastered. You can make 60 easy but the cost of master will stop them.[/b]
    that was a awsome ide!
    ash go add it plx

  12. #27
    /quit Senior Member klkl's Avatar
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    dont spam here ...
    spam on the official forums...
    we need to get as many posts as we can so they actually bother to read the topic...
    gogogo

  13. #28
    Senior Member elektriK's Avatar
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    what he said ^

    spam both if u want

  14. #29
    /quit Senior Member klkl's Avatar
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    come on guys theres more posts here then on official...
    do ur job h34r:

  15. #30
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    zzz forums being gay. Can't post on your topic aq

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