Entered by: Rick
Remarks: Hail xxxxx! Thank you for contacting the Knight Online Customer Support Department. I have verified that your ticket has been forwarded to the group in charge of resolving issues like these and will be contacting you as soon as possible. Rest assured that your ticket has not been lost or is being ignored. Due to the complexity of this type of ticket, our response may be slightly delayed. As a reminder, please refrain from submitting additional tickets as your current request is already being processed, this can lead to a delay in us resolving your issue. We thank you for your patience in regards to this matter. Thank you for playing Knight Online! -Knight Online Customer Support Team
So, are they getting my message or is this a new type of automated message?
And who is Rick, usually its Csrep or something.