Hey all, I just wanna say that after 1 month of writing tickets, pming GMs in game me and my friend managed to get back hacked account (friend lost whole account, email, password got changed), and what is more, with almost all items!!! This is unbelieveable, actually K2 did really great job. It took arround 1 month but it was really worth of writing and writing over and over again same tickets etc. 82 lvl warrior with almost all items he got is back in the hands of his owner.
Final respond from K2:
Your characters have been moved over to the new account. Thank you for your time and patience in this matter.
If someone is/was in same situation and want to talk feel free to pm