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[Change Secret Question]

This is a discussion on [Change Secret Question] within the Tech Support forums, part of the Knight Online (ko4life.com) category; Ok so i sended a ticket with almost every detail in it.... And i already putted the 3 questions i ...
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  1. #1
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    Default [Change Secret Question]

    Ok so i sended a ticket with almost every detail in it....
    And i already putted the 3 questions i want...
    But my ticket get closed everytime and they response this :

    *Thank you for contacting the Knight Online Customer Support Team! We appreciate you taking the time to contact us.

    I am sorry to hear that you are having trouble with Knight Online. Unfortunately, support for this issue does not fall under our Free2Play(TM) offering. I appreciate your understanding in this matter and apologize for any inconvenience this may have caused.

    Purchase premium today to receive in-game benefits on top of receiving customer support on issues such as this one. To learn more about the support levels we provide, please review the Service Level Agreement available on each of our game sites.

    Can someone help me why i cant change my secret question ?

  2. #2
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    Default

    _-------------------------------------------_

  3. #3
    Senior Member Rougean's Avatar
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    Default

    you need premium for costumer support

  4. #4
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    Quote Originally Posted by Rougean View Post
    you need premium for costumer support
    Really!?

    what kinda Plat/Gold etc?

  5. #5
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    you have to provide them with the esn code/pass
    account creation date
    old sq
    new sq
    and talk with some smart
    then they say :
    we have already done the changes

  6. #6
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    this is an example with me that succeded
    Category
    Account Issues
    Acct. Info. Change
    Secret Question/Answer
    hello
    i wat to change secret questions/answers of account xxxxxx
    registration date : mm/dd/yyyy
    the payments history :
    enter your esn codes used to charge your account or c&b or w/e
    requested new secret questions/answers :
    Q1//choose a question
    answer : xxxxxx
    Q2//choose a question
    answer : xxxxxx
    Q3//choose a question
    answer : xxxxxx
    <take care capital or small letters differ on the answer ><donot write this lol >
    thanks for your help to me
    yours..
    your name
    then they reply
    Greetings xxxxxx,

    Thank you for contacting the Knight Online Customer Support Team! We appreciate you taking the time to contact us.

    Thank you for verifying account information for account "xxxxxxxx". We have processed the information change you requested. If you have any further issues please feel free to contact us again. Remember to change your password regularly and never give out your account name or password. The Knight Online Staff will never ask you for this information.

    try this and ask again if there is any other question

  7. #7
    DeHealer
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    Quote Originally Posted by Ralphh View Post
    Ok so i sended a ticket with almost every detail in it....
    And i already putted the 3 questions i want...
    But my ticket get closed everytime and they response this :

    *Thank you for contacting the Knight Online Customer Support Team! We appreciate you taking the time to contact us.

    I am sorry to hear that you are having trouble with Knight Online. Unfortunately, support for this issue does not fall under our Free2Play(TM) offering. I appreciate your understanding in this matter and apologize for any inconvenience this may have caused.

    Purchase premium today to receive in-game benefits on top of receiving customer support on issues such as this one. To learn more about the support levels we provide, please review the Service Level Agreement available on each of our game sites.

    Can someone help me why i cant change my secret question ?
    'nuff said

  8. #8
    Senior Member
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    Jun 2006
    Posts
    253

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    Quote Originally Posted by AlextraEG View Post
    this is an example with me that succeded
    Category
    Account Issues
    Acct. Info. Change
    Secret Question/Answer
    hello
    i wat to change secret questions/answers of account xxxxxx
    registration date : mm/dd/yyyy
    the payments history :
    enter your esn codes used to charge your account or c&b or w/e
    requested new secret questions/answers :
    Q1//choose a question
    answer : xxxxxx
    Q2//choose a question
    answer : xxxxxx
    Q3//choose a question
    answer : xxxxxx
    <take care capital or small letters differ on the answer ><donot write this lol >
    thanks for your help to me
    yours..
    your name
    then they reply
    Greetings xxxxxx,

    Thank you for contacting the Knight Online Customer Support Team! We appreciate you taking the time to contact us.

    Thank you for verifying account information for account "xxxxxxxx". We have processed the information change you requested. If you have any further issues please feel free to contact us again. Remember to change your password regularly and never give out your account name or password. The Knight Online Staff will never ask you for this information.

    try this and ask again if there is any other question
    how/where does one change their password nowdays? every time ive tried i cant find it..

  9. #9
    Banned
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    log in to GamersFirst &ndash; Free To Play Multiplayer Online Games, Free MMO, Fantasy MMO, Online FPS, Free Multiplayer Car Racing, Adventure, Shooting & Strategy Games Online by clicking login at the top right
    go to profile on the top left
    scroll down under the avatar picture
    you find your mail adress and password
    click edit on any of then(behind the email or the password )
    then it goes to a page where you type your new password
    if you want to change your email type a new one
    if you donot want to change it then leave it as it is
    at last
    write your secret answer
    and then click submit or done w/e it is
    then you are done

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