So i sent a ticket some days ago because my accout got scammed.. This was their answer:
Hail !Thank you for contacting Knight Online Customer Support. I am unable to assist you with this issue, as we provide only limited support to our players without a premium subscription. Please go to the website http://www.knightonlineworld.com/bronze_premium.php I will not be able to assist you further regarding this issue. I apologize for any inconvenience that this may caused you and thank you for playing Knight Online. -Knight Online Customer Support Team.
Im sorry this might have been posted earlier, tried to search but couldnt find :S