tried to change password, and wouldnt work. next day tried again and secret question answer did work(same as tried previous day). I went to change account info and secret question failed again and has failed every time since it worked changing pw. any ideas?

did support ticket 1 week ago give or take about this. How long do they take to respond, if they do respond. emailed csrp01 about 4months ago about dif thing and no response,so f him.
Also, certain person on here hasnt answered pm about this with a cant help or fuk off, so no help there either.

thank you in advance