Cleatus is right on the ball. I have friends who literally got all their dupewiped items restored by complaining to BBB. Not only that they got a shitload of "compensation" items on top of it. Full shell +8 anyone?
Just shows how bullshit this company is.
BTW you won't get K2 back by filing a BBB complaint. They don't care about personal issues they want to just get you off their back. The only way to ever make K2 care is if you cripple premium sales. Simple as that.