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Customer Service Response

This is a discussion on Customer Service Response within the General Chat forums, part of the Knight Online (ko4life.com) category; I was curious how long it has taken any of you to get a response from Customer Service? It's been ...
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  1. #1
    Senior Member knox09's Avatar
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    Default Customer Service Response

    I was curious how long it has taken any of you to get a response from Customer Service? It's been 4 days now and nothing :/

  2. #2
    Banned Senior Member
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    Within 24 hours my last ticket (yesterday).

  3. #3
    Senior Member hoDoo's Avatar
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    first response which is the auto one takes up to 48h, next one depends of the complexity of ur request.If its item restore smthg takes ages 1 or 2 week.

  4. #4
    Senior Member knox09's Avatar
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    Well i didn't get either of those and its been 4 days :/

  5. #5
    Senior Member AmiT's Avatar
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    it took them 5days to reply to mine, i was quite surprised tbh, thought it'd take 2 weeks or so, but "just" 5 days.

  6. #6
    affiance
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    I had a fast reply from my first tickets for item restoration, now the ticket has been open for a good week now

  7. #7
    SumYungHo Senior Member
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    Thank you for contacting the Knight Online Customer Support Team! We appreciate you taking the time to contact us.

    We have restored all the possible items that you were lost to help you on your journey back to the game on your account “account name”. Please verify this by checking your in-game mail.

    within 1week

  8. #8
    Senior Member
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    I have waited 6 days, soon to be 7 and not even an automated response yet? Go K2 Support team!

  9. #9
    Senior Member
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    Quote Originally Posted by Tecred View Post
    I have waited 6 days, soon to be 7 and not even an automated response yet? Go K2 Support team!
    with the amount of people they have to deal with during the item restoration process... you cant really blame em.

  10. #10
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    I mean I haven't even got an automated response yet, but I guess it's cause I'm f2p lol. Patience is the game I guess.

  11. #11
    Justin Oreos Senior Member sleven07's Avatar
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    took them 11 days to respond to mine

  12. #12
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    Are you a premium user? Please say no lol...

  13. #13
    Senior Member SheefLeader's Avatar
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    im premi... and its 7 days ago... still no fucking answer..

    shame on them

  14. #14
    ludak
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    i am waiting already 7 days :/

  15. #15
    ContactDraven
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    been like 4-5 days on my support ticket to get back my lvl 80.. still no automated reply lol

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