guys i got hacked 1week ago so i wrote a ticket..
the answer was:
Thank you for contacting the Knight Online Customer Support Team! We appreciate you taking the time to contact us.
I am sorry to hear that you are having trouble with Knight Online. Unfortunately, support for this issue does not fall under our Free2Play(TM) offering. I appreciate your understanding in this matter and apologize for any inconvenience this may have caused.
Purchase premium today to receive in-game benefits on top of receiving customer support on issues such as this one. To learn more about the support levels we provide, please review the Service Level Agreement available on each of our game sites.
Please be informed that you are now able to change your account password and email address yourself.
does it mean they help me if i buy pre?
i dont really get it... wtf is that
100%ly getting my char back then?