k2 just doesnt have enough rights to improve the game on their own...
they HAVE to wait for a patch for mgame
they cant make any difference in the game without authorization from mgame
which is why k2 works so slow on their development server and client side
so enough bitching about cheaters, blame mgame for that (or xtrap)
about the costumer support.. they have improved a lot, they actuelly answer it now, except their support in game but i think thats just because if a gm gets online, 46546548946 turks spam their pm and he'll just block pm or log out because he cant handle it