I just wanted to take a moment to speak to you regarding some of the recent issues that we have faced in Knight Online. Know that your cries have not fallen on deaf ears.
Our greatest concerns at this time are the recent monster drop rate that occurred after the last maintenance, disconnection issues that some players are facing, and our ongoing struggle to keep up with speedhackers. While we are working closely with our developer to solve these quickly and decisively, I want to take this opportunity to explain where we are with each one currently.
The last patch included a fix for a quest bug and the long awaited fix to the drop rate of Opals, Sapphires, and Crystals. Despite undergoing our usual battery of rigorous QA testing, however, the live servers ended up with an increased drop rate for unique and high class items. In response, we brought the servers down for more testing and investigation, during which time we were hard at work with Mgame to patch the game. After multiple unsuccessful patches, however, it was decided that this fix should go back to the developer for extended coding and patching before being re-released. I personally understand your frustration with this, but as there was no completion time set for the next patch attempt, bringing the game servers back online was of the utmost importance.
I’d also like to address the concern I’ve seen about the amount of items that made their way into the economy during the time that the patch was live as we’re not about to go ignoring something if it’s game-breaking. After thoroughly checking the logs, however, it was determined that the amount of unique and high-class items dropped was not enough to warrant a rollback. This is not to say that we don’t realize that this patch has had effects, but a rollback of item inventories would affect all players on all servers and would nullify 7 to 8 hours of game time from legitimate Knight Online players. That being the choice, we would rather a small number of additional great items stay in the game then to have to harm our players in such a way.
We have heard reports of players having disconnection issues when trying to play Knight Online recently. We are now asking these players to either send a PM to their GM or write a ticket to customer support giving the following information: What part of the login process they are being disconnected from (Login Screen, Character Select Screen, after entering the game) and what country they are trying to login from. This information will be vital in our diagnosing the issue and finding a solution.
Finally, the speedhacking issue. While GMs continue to ban speedhackers on a daily basis due to more potent methods for catching and locating them, there is a powerful and comprehensive fix in the works. We recognize the importance for fairness in PvP, and look forward to delivering this fix soon.
If you say one thing about Knight Online players, you have to say that they’re tough, and we here at Knight Online can’t thank you enough for your patience and support while we work through these issues. Now to the point of all this! We make Knight Online, but you make Knight Online great, and we never forget that. As a small appreciation of your continued support, starting tonight after our short server maintenance we will be running a 25% experience boost across all servers. This event will extend all the way through to next Tuesday’s maintenance. We’re also going to run extended Boss Events across all servers this weekend (June 7th and June 8th).
See you in Carnac and happy hunting (I know you love that phrase )!