[SOLVED]Bigdudle scammed me

[nickos3]

This isn't a simple as charging back someone for a trade, this is a customer who purchased a product, it's a bit more complex than just ban "x" part for doing the charge back/ban "x" part for not delivering the promised product.

What seems to be the case here is a difference in opinion, where the buyer (Rick) was expecting a certain level of support as well as the product to be in a certain state (i.e completely working/without much stuff that needs to be configured manually). And Osmanx being of the opinion that he delivered the product in the state of which it's delivered to everyone else/most people.

If I buy a product and I'm not satisfied/feel as if the product that I was promised isn't actually what I was promised I sure as hell would also request a refund, perhaps this could've been solved in a better manner for both parts, the seller always has a responsability to correctly inform the buyer as to what they're getting, if osmanx doesn't want to/can't actively give service on the product that he's selling, this is something that you should be very upfront with as to not give your buyers any false hope.

This is why most bussinesses (yes even hobby bussinesses have certain eula's/refund policies in place, to avoid just these kinds of situations.)

You get the whole thing completely wrong.
That guy is individual and the only reason business type is chosen, because paypal's policy lacks regarding the income limit per account type & virtual good sales (in this case, software).
It's simple, when you make a purchase of an anti-cheat on KO, you get the files and guides of settings which you may not be aware of.
There's no point to complicate a KO anti-cheat sale. The buyer paid for the files. The seller sent the files to him. Any further assistance is not required from the seller's side. It's all about tweaking the settings and the database/website to get things working with the files he purchased. I didn't check any of the logs posted in this topic but I'm pretty sure if bigdudle asked him "how to get this feature working" he did get an answer. The only issue I see from bigdudle's side is the welcome notice when you enter the game.. it's impossible though, for osmanx to not change it. It might take him a while (a week ? more ? up to him..) but, it 'd be definitely changed.

a) Buyer paid for the software.
b) Seller sent the files.
c) If you, as a buyer, are not satisfied with the files you got then you gotta discuss it with the seller. A delay will be expected but solution can be found.

Claiming an unauthorized payment for the software you paid for, blocking the seller from your contacts and saying to your friends that "you're tired of KO or you quit KO or w/e the message says (it's on 1st or 2nd page, in this topic), is a clear scam.
Banned or not, he's a scammer and people should be aware about this case.

The topic should be closed 'cause trying to find a solution of a chargeback on a software sale... is.. stupid, since paypal lacks of protection regarding virtual good sales.
If he was not satisfied of what he paid for, he should accept that he lost the money he paid for and to just move on. He was talking with the seller for over a year as both of 'em claims. Such stuff should be asked before he move into purchase.

[Vice]

You get the whole thing completely wrong.
That guy is individual and the only reason business type is chosen, because paypal's policy lacks regarding the income limit per account type & virtual good sales (in this case, software).
It's simple, when you make a purchase of an anti-cheat on KO, you get the files and guides of settings which you may not be aware of.
There's no point to complicate a KO anti-cheat sale. The buyer paid for the files. The seller sent the files to him. Any further assistance is not required from the seller's side. It's all about tweaking the settings and the database/website to get things working with the files he purchased. I didn't check any of the logs posted in this topic but I'm pretty sure if bigdudle asked him "how to get this feature working" he did get an answer. The only issue I see from bigdudle's side is the welcome notice when you enter the game.. it's impossible though, for osmanx to not change it. It might take him a while (a week ? more ? up to him..) but, it 'd be definitely changed.

a) Buyer paid for the software.
b) Seller sent the files.
c) If you, as a buyer, are not satisfied with the files you got then you gotta discuss it with the seller. A delay will be expected but solution can be found.

Claiming an unauthorized payment for the software you paid for, blocking the seller from your contacts and saying to your friends that "you're tired of KO or you quit KO or w/e the message says (it's on 1st or 2nd page, in this topic), is a clear scam.
Banned or not, he's a scammer and people should be aware about this case.

The topic should be closed 'cause trying to find a solution of a chargeback on a software sale... is.. stupid, since paypal lacks of protection regarding virtual good sales.
If he was not satisfied of what he paid for, he should accept that he lost the money he paid for and to just move on. He was talking with the seller for over a year as both of 'em claims. Such stuff should be asked before he move into purchase.

It doesn't matter why his paypal is set as a businessaccount, the matter of fact is he's still running a business. He's selling customers services or in this case, files.
It's your responsability as a seller to inform your customers as to what they're actually getting and what they can expect of YOU and YOUR "company".
As for the part about paypal not prohibiting online services/goods, this is false, that used to be the case, however it was changed a while ago, you can read more about it HERE

As I already mentioned, I don't agree with the charge back, I think it should've been used as a last resort, the best case scenario would've been osman and rick being able to work something out together.
Should there be some sort of repercussion for this? Maybe. Should Osman inform his customers and actually set up an actual EULA/TOS? Absolutely, and this is not only to avoid confusion for his customers, but more so to protect himself.

By the logic of your last sentence, the people who purchased Volkswagen cars shouldn't even care about the fact that they were "deceived" and shouldn't be reprimanded, if they're not happy with the way their product was presented to them they should just move on with their lives.

[nickos3]

It doesn't matter why his paypal is set as a businessaccount, the matter of fact is he's still running a business. He's selling customers services or in this case, files.
It's your responsability as a seller to inform your customers as to what they're actually getting and what they can expect of YOU and YOUR "company".
As for the part about paypal not prohibiting online services/goods, this is false, that used to be the case, however it was changed a while ago, you can read more about it HERE

As I already mentioned, I don't agree with the charge back, I think it should've been used as a last resort, the best case scenario would've been osman and rick being able to work something out together.
Should there be some sort of repercussion for this? Maybe. Should Osman inform his customers and actually set up an actual EULA/TOS? Absolutely, and this is not only to avoid confusion for his customers, but more so to protect himself.

By the logic of your last sentence, the people who purchased Volkswagen cars shouldn't even care about the fact that they were "deceived" and shouldn't be reprimanded, if they're not happy with the way their product was presented to them they should just move on with their lives.

As I said, he's working as an individual and not as a business. Business is chosen on paypal for different reasons. A software seller has no responsibility of any file issues. Buyer needs to report the issues and the seller will send to him new files once the reported issues have been fixed. Paypal lacks of seller protection regarding virtual goods, I'm aware of the changes. I suggest you to read their policy instead of random websites, here: https://www.paypalobjects.com/websta...cy_updates.pdf

The seller doesn't need to inform of delays which might occur.. every individual needs his time to fix something. If you ask from someone to fix your 'broken' TV/Phone, they're not saying it will take 7 days or 8 days. They are going to tell you "up to a month" or so.

Volkswagen's story is different. They lied & cheated for their own and their clients benefit, osmanx didn't lie or cheat to anyone ?

I completely understand that delay makes you impatient but it should be known that in such cases, delay is surely expected. And we both agree that it could be solved between bigdudle and osmanx.
They could deal with a refund, they could deal with a faster deliver of the fix(es) or with bigdudle to be patient a bit longer. But claiming unauthorized payment and all the rest I wrote above... not needed to be discussed any longer, lol.

[Vice]

The seller doesn't need to inform of delays which might occur.. every individual is going needs his time to fix something. If you ask from someone to fix your 'broken' TV/Phone, they're not saying it will take 7 days or 8 days. They are going to tell you "up to a month" or so.
.

Umm, that literally never happens, you give the customer a date at which it's expected to be fixed, so the customer has an idea of when they can expect to have their product working again.

I still understand your POV, however it doesn't matter if he's acting as an individual or if he's officialy running a bussiness, he needs to let his customers know what they can expect both when it comes to customer support as well as in which condition the files are going to be in.

[DoomBringer]

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The seller doesn't need to inform of delays which might occur.. every individual needs his time to fix something. If you ask from someone to fix your 'broken' TV/Phone, they're not saying it will take 7 days or 8 days. They are going to tell you "up to a month" or so.

1)Actually they have to inform the customer of any kind of delays that might come.
Let's say that im buying a product and it wasn't satisfying i'll send it back to repair or to get a new one. They get it back, they will inform u that they will deal with it.
Let's say they have run out of this model (or sth) they will let you know that they well send it back asap.

As a business you are obliged to inform your customer whats going on.


IN this case the lack of support by Osman is an issue.
Besides, if you are buying a thing that you expect to be in x state and when you find out that it isn't you are pretty much unhappy customer and if you can't get information out of your supplier I would be pissed.

It doesn't matter whos right or wrong here. Its about product not meeting its expectations...
And if it comes down to this customer is always a victor.

2) I dont know where the fuck you are from but I haven't ever seen a business which tells you "uhm it will take up to month"
What they tell you is it will take 1-2 weeks. If you give just a random ETA it will show how fucking shitty your business is.
I would just ask for charge back right there.



But considering ure greek ur laid back attitude is fine. And shit might take longer there than in most of the world. So keep on the halara.

[Kallop]

2) I dont know where the fuck you are from But considering ure greek ur laid back attitude is fine.

So basically, if I understood correctly, the files that Rick has are useless unless the license is active? Is this true or not, because in that case Osman lost nothing and Rick lost nothing, except time and a business opportunity.

If this is the case, then isn't Rick just a shitty customer? Trying to piece this goddamn thing together now. Or are the files he received actually valuable even without the licence? Can you obtain those files without paying anything?

[DoomBringer]

Research.
When I started writing that post I didn't know where he was from after a while i realised he was greek.
So, that escalated quickly

[nickos3]

Research.
When I started writing that post I didn't know where he was from after a while i realised he was greek.
So, that escalated quickly

I didn't bother to quote your previous post because you make no sense. I even stopped reading after the "They get it back, they will inform u that they will deal with it.
Let's say they have run out of this model (or sth) they will let you know that they well send it back asap." useless thing. They don't need to "inform you that they will deal with it" nor that "they will send it back" unless it's about changing it with a new device or w/e that shit is, just in case to let you save your data first.

You're lost... I suggest you to get out of your home for once in your life and to start visiting stores.
or, at least, you should read what he paid for, if he got it and why he did chargeback.

So basically, if I understood correctly, the files that Rick has are useless unless the license is active? Is this true or not, because in that case Osman lost nothing and Rick lost nothing, except time and a business opportunity.

If this is the case, then isn't Rick just a shitty customer? Trying to piece this goddamn thing together now. Or are the files he received actually valuable even without the licence? Can you obtain those files without paying anything?

You understood wrong.

You can run the files with the DNS they're registered with. I guess that bigdudle used "www.climaxko.com", so, since the specific DNS is owned by bigdudle, the only person who can *still* run the files, is bigdudle.